Cirro Energy is a quality electric company with some of the best straightforward electricity rates. They’re a sister company of Reliant Energy and a subsidiary of NRG Energy.
Compare our vetted Cirro electricity plans for Home Energy Club customers.
For expert help choosing the best plan for your home, call a Cirro operator in English or Spanish at 855-463-9960.
Compare Cirro and Reliant Energy Rates
0 Texas Electric Rates
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- *Rates as of 11/20/2024 at 06:12 PM. Based on 1000 kWh. Enter your zip code above for rates in your area.
Cirro Energy Ratings and Reviews
At Home Energy Club, we collect Cirro Energy Reviews from independent review sites, including the State of Texas Public Utility Commission Complaints Statistics, Yelp, the BBB and other review sources.
We pair this information with customer experience, the opinions of our staff and other sources to determine a Home Energy Club rating. We rate their well-trained phone operators very highly.
Home Energy Club Cirro Energy Rating Score: 4.5/5
Customer Ratings
They have fairly high scores on the reviewed categories, with ratings of 4.4 or more in four out of five categories.
Customer Reviews
Cirro Energy Electric Plans and Rates
Cirro Energy offers Trust Plan-vetted plans to make the selection process simple and convenient. Most Cirro Energy plans produce predictable electric bills with straightforward fixed rates for the duration of your contract.
The light company offers no deposit plans for customers who pass their credit requirements.
Cirro also offers time-of-use plans, such as the Smart Nights plan, which offers a lower energy rate during specified hours.
Smart Lock Saver 12, 24, and 36
Cirro’s Smart Lock Saver plans are straightforward fixed-rate plans. With price-protected terms from 12 to 36 months, these plans are price straighforward and designed to help you avoid bill surprises.
On top of their competitive rates per kWh, you’ll also see base charges, including a $9.95/month usage fee and government-regulated TDU (or TDSP) transmission charges. TDU fees are passed through without any markup.
Note that these plans have Early Termination Fees (ETF). The 12-month plan features a $150 ETF, the 24-month plan a $295 ETF, and the 36-month plan has a $395 ETF.
Smart Flex Monthly
Cirro also offers a variable rate plan called Smart Flex Monthly, a month-to-month variable energy plan. This pay-as-you-go plan provides no-deposit electricity with no contract and no Early Termination Fee (ETF).
Designed for more flexibility, call to enroll in this plan if you want:
- No deposit
- No cancellation fees
- Month to month rates
- Zero contract
Like their Smart Lock plans, the Smart Flex plan includes a base usage charge of $9.95/month, as well as government-regulated TDU transmission charges with zero markup.
Note that variable-rate energy plans can cause bill surprises if the rates suddenly spike due to increased demand or the commodity cost of gas. To avoid bill surprises, we recommend fixed-rate energy plans.
For quick tips on enrolling in the cheapest rates from trustworthy energy providers, check out our Savvy Shopper’s Guide.
Compare Cirro plans in your city
To see Cirro Energy electricity plans for Houston or Dallas, simply enter your zip code on this page. You can also conveniently compare plans and rates from major light companies using the electricity rates chart on our home page or by entering your zip code below.
Renewable Energy
Cirro Energy offers electricity plans with up to 20% renewable energy, but they don’t offer 100% renewable energy plans. To see how much clean energy content your plan offers, review your plan’s Electricity Facts Label.
If you’re a Texan searching for green energy, other light companies offer plans with 100% renewable energy. For example, Green Mountain Energy has green energy plans with affordable rates. Plus, they’re sister companies with Cirro, and they’re one of the early pioneers of renewable energy.
Starting Your Service with Cirro Energy
To start your Cirro Energy service, simply contact their well-trained customer service operators at 855-463-9960.
You may be required to pay a deposit, depending on the results of your credit check. That said, if you pass their credit check, they typically don’t require a deposit.
Cirro Energy Customer Service
Cirro Energy customer service operates daily from 7 am to 10 pm CST. To speak with an operator directly, simply call the number above.
To access your customer account, go to the login page.
Cirro Energy Bill Pay
If you find yourself wondering, How do I pay my Cirro Energy bill, we’ve got you covered. With an emphasis on easy customer care, they accept a variety of electric bill payment options, including:
- Pay online from your checking account or with credit cards like VISA, MasterCard, and Discover
- Pay by phone and call 855-463-9960
- Pay by app using their mobile app
- Pay by mail and send your payments to P.O. Box 660004, Dallas, TX 75266-0004
- Pay automatically with Cirro’s Auto Pay service
Where can I pay my Cirro Energy bill in person?
Cirro offers its customers the ability to pay their electricity bills on-site at many locations.
With your remittance slip, you can pay your bill in person at any of the Barri Financial Group, CheckFreePay, or Fidelity Express locations. Note that paying in person may include a small processing fee.
Switching, Moving In, Moving Out, and Cancellation Fees
Before switching, transferring or canceling your Cirro energy plan, review all your options. We recommend starting by reading your Electricity Facts Label (EFL).
Choose the right plan using the EFL
Knowing how to read the Electricity Facts Label (EFL) is a critical component for successfully starting, stopping, or moving your energy service. The EFL will help you match your home usage with plans you’re considering by providing an apples-to-apples comparison of energy pricing.
Be sure to check out our Guide for Smart Meters to review your home’s actual kWh usage. Then, visit Smart Meter Texas to see your monthly energy usage.
Transferring your plan
If you’re transferring your existing Cirro energy service to a new location, you can submit your request online. Simply provide the company with your new address and a moving date for a smooth transfer. Be sure to contact them at least 30 days in advance to avoid delays or issues.
Canceling your service
If you’re canceling your service with Cirro, be aware of any Early Termination Fees (ETFs). You’ll find the ETF amount listed on your EFL, with common fees ranging from $150 to $395.
When canceling, you can review plans and rates from other electricity providers by entering your zip code and home size on our homepage.
Report a Power Outage
If you have a Cirro power outage, contact the Transmission & Distribution Utility (TDU or TDSP) in your area.
Cirro is a retail electricity provider (REP), meaning they purchase electricity from generators and resell that power to the consumer. The utility company that transmits electricity to your home is responsible for service repairs.
Below is the contact info for TDUs in Texas:
- Oncor: 888-313-4747
- AEP: 866-223-8508
- Centerpoint Energy: 800-332-7143
- Texas New Mexico Power (TNMP): 888-866-7456
- Sharyland Utilities: 800-545-4513
Energy Promo Codes
To save even more money on your energy plan, you can find special discounted rates per kWh using our Electricity Promo Codes.
Other Services and Products
On top of competitive energy rates, Cirro also offers home protection plans, including electric line protection and surge protection.
Electric line protection covers your circuit breakers, breaker panels, and switches. Surge protection covers most appliances and electronics in the event of a hazardous electrical surge that causes damage to your home.
Deregulated Cities | ||
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Houston | Dallas | Fort Worth |
Katy | Laredo | Waco |
Midland | Corpus Christi | Frisco |
McAllen | Galveston | Irving |
See all deregulated cities in Texas.
Top Zip Texas Codes Serviced
About Cirro Energy
Founded in 2001, Cirro Energy is a trusted brand and one of the more customer-driven energy providers in Texas.
Their stated goal is to make it more convenient to shop for affordable electricity plans. Offering streamlined monthly plans with both fixed rates and variable rates, you won’t have an excessive number of options to sort through.
The key components of their plans are affordable and straightforward rates with one-year and multi-year terms, as well as smart money-saving choices.
Business Information
Their headquarters in Texas are located at 2745 Dallas Pkwy #200, Plano, TX 75093.
You can reach their corporate headquarters at 800-692-4776.
Cirro Energy Frequently Asked Questions
Is Cirro Energy a good company?
Cirro is an established, reliable electricity company and a subsidiary of NRG Energy, one of the largest and most trusted light companies in the nation.
They’re a sister company of Reliant Energy and Green Mountain Energy, which are also top trusted brands.
Cirro offers a variety of features like Average Billing to ensure predictable bills and avoid seasonal highs. With fixed-rate plans and the backing of one of the biggest names in home energy, they may be a good choice for many Texans.
Does Cirro Energy require a deposit?
Yes, they typically require a deposit to start your electric service. That said, you can often get the deposit refunded after paying 12 monthly bills on time.
Although they don’t offer no-deposit electricity plans, you can choose their month-to-month plans without a contract, and also avoid a deposit if you pass their credit standards. These no-contract plans don’t have cancellation fees, also known as Early Termination Fees (ETFs).
Does Cirro Have a Mobile App?
A common question for Texans considering this company is, “Does Cirro Energy have a mobile app?” The answer is, yes, they have a mobile app for both Android and iOS devices.
You can use their app to manage your account, including paying bills and signing up for services. It’s also useful for setting up alerts, monitoring your energy usage, and more.
